Some older MindTap content requires Adobe® Shockwave® Player, but the Adobe® Shockwave® Player is not available for download. Resolve common issues with Live Virtual Machine Labs. Blackboard, Brightspace by D2L, Canvas or Moodle), head there to enroll in your course or. If your course is integrated with your campus Learning Management System (i.e. Don’t have a Course Key Reach out to your instructor to request it. Live Virtual Machine Labs Troubleshooting Let’s get you enrolled in your courses Start by entering the Course Key provided by your instructor. You received partial credit for a CNOW activity containing a matching question. When you try to open a CNOW activity, you see an error message that your computer clock is wrong. If an activity is not marked as either Practice or Counts Towards Grade, it does not count toward the final grade. Activity is Not Marked Practice or Counts Towards GradeĪctivities in your learning path are often marked Practice if they do not count toward the final grade, or Counts Towards Grade if they do.And if you are using Windows, simply press down the Alt key and type 241 using the numeric keypad on the right side of your keyboard. Some of your activities are not displaying in your learning path. Quick Guide for typing the Plus or Minus symbol (±) To type the Plus or Minus Symbol anywhere on your PC or Laptop keyboard (like in Microsoft Word or Excel), press Option + Shift + shortcut for Mac. Other browsers and versions than those listed might also work, but are not supported. The access code on a physical access card is not readable after scratching off the film covering the code. Browser Displays a Message That WebAssign® is Not Supported. When you purchase access for MindTap and sign in you see a message that you have not purchased access yet. If MindTap is not responding or working correctly, you can check its status at. Tools and content that require the Adobe® Flash® Player have been removed. Sometimes problems can occur when signing in to your MindTap courses through NGLSync. Signed out of Moodle While Using Cengage ToolĪ General Error message displays and the action you were attempting is not successful.The error message "An Error Occurred: Contact the System Administrator" displays in Blackboard® while using Google® Chrome™. When you click a link to a MindTap course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity. Links to MindTap Courses or Activities Don't Work. Result of a technical problem, a limitation, or user error.
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